Terms and Conditions of Sale

A few things to consider before you buy from us

Before you enter into any agreement to purchase Equipment of Flooring (“Products”) from us, there are a few things we need to mutually agree with you, our customers, courtesy of our lawyers.These Terms and Conditions are considered legally binding for all purchases between you (“the Customer”) and us, VIVO General Trading LLC (“VIVO Fitness”). By issuing us an LPO or signing our Quotations as confirmation, you are agreeing to these Terms and Conditions… So please read them before signing anything with VIVO Fitness and contact us immediately with any questions. You can also email [email protected] or message us through the Contact Us Page.Most of these terms will be listed on any quotations you receive from VIVO Fitness and it’s important to know that if any of the Terms and Conditions on the quote, conflict with any of the Terms and Conditions listed below on this website, the Terms and Conditions on your quote will take priority.


All Products remain the property of VIVO Fitness until 100% payment has been received.

Validity of Quotations

All Quotations are valid for 30 days from the date it’s sent to you. We have a lot of exchange rate fluctuations to consider, so we don’t like our quotes being valid for too long. We are usually happy to extend these periods, so chat with us if you’re concerned.

Lead Times

We import Products from all over the world, but mainly from Mainland U.K and U.S.A. The estimated lead time for all our Products is between 12 to 16 weeks from the date we receive your Advance Payment. All lead times are estimated and we always use our best efforts to improve on lead times where we can. Though if, for example, bad weather in the UK delays a container ship, there’s no way we can control this.

For the avoidance of doubt, by purchasing from VIVO Fitness, you agree to waive any penalty charges incurred for late delivery of your products.

Payment Terms

Our standard payment terms are:

  • 75% Advance Deposit Payment
  • 25% Prior to Delivery


Delivery within the UAE is included in all our quotations, but only within the borders of the U.A.E. For deliveries outside the UAE, all quotations are considered “ex-works” and the customer is required to arrange collection, transport and all other associated costs (eg. customs clearance, taxes, unloading at site etc).


If Installation is not mentioned in the list of products and/or services in your quote, it’s not included. In this situation, you will need to arrange your own team to install any equipment, rigs, flooring etc.

When we do provide an installation service, it’s important to understand what we do and don’t do. We only install, so we will not be responsible for any demolition, site preparation,  installation of any power/data requirements, floor preparation, self-levelling, removal of existing floor finishes etc.

In ALL CIRCUMSTANCES, by accepting our quotation, you agree that VIVO Fitness is not liable for any damage to any existing property which might be caused during delivery or installation of the items. The Customer fully indemnifies VIVO Fitness against any penalties or repair costs arising from damage to any existing property, structures or materials.

If we have allowed for any installation costs in our quotation, it is always based on a ground floor location only with suitable access to the site, unless expressed otherwise.

The customer agrees to provide clear and proper access, security clearances etc. The customer is responsible for any and all forklifts, cranes, scaffolding etc which may be required to install, in particular for Beaverfit FOB Locker products.

All installations need to be completed in a single mobilization in accordance with our proposed schedules. We reserve the right to charge additional costs if the customer, or any other 3rd party, delay our installation.


No cancellations are accepted after Advance Deposit Payment has been received.


All quoted items are covered under relevant manufacturer warranty periods and conditions.


These terms and conditions are governed by the laws of the Dubai International Financial Centre (DIFC)